Getting service in Australia is like pulling teeth sometimes!!! I'm ready to practise what I learnt in Marketing or Consumer Behaviour (I forget...but anyway) - everyime you get bad service, you tell 9-12 people about it. Well in this case, to everyone who's reading this, IN YOUR FACE TELSTRA!
Recently, hubby & I registered to get our phone connection put in and I specifically requested that the phone bill be in both our names (only coz' the house is). The person who took my call said "No problem" and I assumed that this was all settled and I could continue with my merry littl' life and not think about it.
Yeah right...should've learnt by now that nothing is ever THAT easy in Australia.
Not only is hubby's name not on the phone bill, but he's been left out of the listing in the Residential White Pages! He was not impressed one bit!
We didn't even know this until a friend of his wanted to send an invite to us for her wedding. She couldn't find him in the White Pages but lo and behold! If you look me up, there's only 2 in the state!
Of course, me letting the company know that they've stuffed up big time only took 2 weeks for them to fix the problem...and still not all of it is resolved! They've fixed it up on the phone bill (apparently...I'll wait for the bill before I say anything else) and have pointed me in the direction of the White Pages people to fix that listing up! You would've thought that because they made the error, they would get in touch with the White Pages people to fix it up.
But of course, that's asking for too much.
& they wonder why they're losing customers...